Repair Services FAQ
Sour Tech General FAQ
What types of devices do you repair at Sour Tech?
At Sour Tech, we repair a wide range of devices including smartphones, tablets, laptops, wearables, and desktops. We service popular brands such as Apple, Samsung, Google, Microsoft, LG, and more.
Do you use genuine parts for repairs?
Yes, we use only high-quality, genuine parts for all repairs to ensure your device performs like new.
What kind of warranty do you offer on repairs?
We stand behind our repairs with a lifetime warranty on all parts and labor. This ensures you have peace of mind knowing your device is protected.
How long do repairs take?
Most repairs are completed on the same day. However, the exact time can vary depending on the type of repair and the availability of parts. We strive to complete all repairs as quickly as possible.
Do I need an appointment for a repair?
While appointments are not required, they are recommended to ensure timely service. You can also walk in at your convenience, and we will assist you as soon as possible.
Can you repair water-damaged devices?
Yes, we offer comprehensive water damage repair services for a variety of devices. Our technicians will assess the damage and provide you with the best possible solution to restore your device.
What should I do before bringing in my device for repair?
We recommend backing up your data if possible, especially for software-related repairs. If you are unable to do so, our technicians can assist you in backing up your data when you bring in your device.
Will my data be safe during the repair process?
Yes, we take data privacy and security very seriously. Our technicians are trained to handle your device with care, and we follow strict protocols to ensure your data remains safe and secure.
What brands do you service?
We service a wide range of brands including:
- Apple: iPhones, iPads, MacBooks, iMacs, Apple Watches
- Samsung: Galaxy smartphones, tablets, laptops, wearables
- Google: Pixel smartphones, tablets
- Microsoft: Surface devices, laptops
- LG: Smartphones, tablets, laptops
- And many more
Do you offer any trade-in or buyback programs?
Yes, we offer trade-in and buyback programs for a variety of devices. Bring your old device to Sour Tech, and we’ll provide you with a fair market-value offer that you can use towards an upgrade or store credit.
Can I get a quote before the repair?
Absolutely! We provide an honest and upfront quote for all repairs after a thorough assessment of your device.
Do you offer on-site repair services?
Yes, we offer both in-store and on-site repair services for your convenience. Whether you prefer to visit our store or have us come to you, we are here to help.
How do I know if my device is worth repairing?
Our technicians will provide you with a detailed assessment and advise you on whether it’s more cost-effective to repair or replace your device. We aim to help you make the best decision based on your needs and budget.
Do you offer repair services for businesses and educational institutions?
Yes, we provide industry-leading repair services for businesses and educational institutions. We understand the importance of technology in these environments and offer tailored solutions to keep your devices running smoothly.
How do I contact Sour Tech for a repair?
You can contact us through our website, call us at our College Station store, or visit us in person. Our friendly staff is always ready to assist you with your repair needs.
Visit Us Today!
Don’t let a broken device slow you down. Visit Sour Tech College Station for fast, reliable, and professional repair services. Our expert team is here to help you get back to using your devices as soon as possible.