The Sour Tech Guarantee
Sour Tech's 12-Month Warranty covers any and all product defects (hardware and software), or any malfunction of the phone independent of your use (such as touch-sensitive malfunction, battery failure, pushbuttons, etc.)
If your device shows any signs of malfunction, contact our team at hello@itSourTech.com with your order number to start your warranty claim. Once we receive the device, Our team will either repair the device or send you a replacement that is fully functional.
What is Covered?
- Technical defects
- Faults caused by improper workmanship or material
What is not covered?
This limited warranty does not cover any damages due to:
- Transportation or storage
- Issues caused by third-party software or unauthorized repair
- Improper use; failure to follow the product instructions or perform any preventive maintenance
- Any components added since the itemhttps://plug.tech/pages/12-month-warranty was originally sold
- Normal wear and tear or external causes such as accidents, abuse, or other actions beyond our reasonable control.
How to make a claim:
Email us at hello@itSourTech.com with your order number and we’ll send instructions on how to return your device, along with a prepaid return label.
Perks & Benefits Of Choosing Sour Tech
Our team is so confident in our work, we include a 12-month with every device we sell.
Our goal is for you to love your new device. If that isn’t the case, and you are not completely satisfied with your new device, our team is happy to accept any returns within 14-days.
All of our devices must pass a Sour Tech inspection and test. We test over 90+ points in-house, as well as do a deep cleaning, and sanitization process.
Our team is professional, trained, and knowledgeable, feel free to shoot us a message on live chat anytime!
Payments & Certifications
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.